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STRAP & STOW

Returns & Refunds Policy

Last Updated: June 2026

 

1. Overview

Strap & Stow is a trading name of Archangel Consulting Group Ltd.

We comply with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Because we operate a dropshipping model using international suppliers (including AliExpress and Alibaba), returns may be handled in coordination with third-party suppliers and international warehouses.

 

2. Your Legal Rights (UK Customers)

Under UK law, you have the right to:

  • Cancel most online orders within 14 days of receiving goods (cooling-off period)

  • Receive a refund if goods are faulty, not as described, or not fit for purpose

  • Request a repair or replacement (where applicable)

These statutory rights are not affected by our supplier policies.

 

3. Change of Mind Returns (Unwanted Items)

If you change your mind:

  • You must notify us within 14 days of receiving your order

  • Items must be unused, unworn, and in original packaging where reasonably possible

  • Some hygiene-sensitive items may not be eligible for return once opened

Customers are responsible for return shipping costs unless otherwise agreed.

 

4. How to Start a Return

To begin a return:

  1. Contact us at [Insert Email Address]

  2. Include your order number and reason for return

  3. We will provide return instructions based on the supplier location

Because many items are shipped internationally, returns may be sent to:

  • A UK return address (if available), or

  • A designated international supplier warehouse (e.g., AliExpress/Alibaba fulfilment centre)

 

5. Supplier-Based Returns (AliExpress / Alibaba Model)

As we use third-party suppliers:

  • Some items are fulfilled directly from AliExpress or Alibaba partner warehouses

  • Returns may need to be approved by the supplier before processing

  • In some cases, suppliers may require photographic evidence of defects

  • Certain items may not be eligible for physical return due to cost or logistics

Where a physical return is not feasible, we may offer:

  • Partial refund

  • Full refund without return

  • Replacement item (subject to supplier approval)

This does not affect your statutory rights under UK law.

 

6. Faulty, Damaged or Incorrect Items

If your item arrives:

  • Damaged

  • Faulty

  • Not as described

  • Incorrect item

Please contact us within 7 days of receipt with photos or video evidence.

We will:

  • Offer a replacement, or

  • Provide a full or partial refund, or

  • Coordinate with the supplier for resolution

You will not be required to pay return shipping for faulty or incorrect items unless otherwise agreed.

 

7. Refund Processing

Approved refunds will be processed to your original payment method.

Processing times:

  • 5–10 business days after approval (may vary depending on payment provider)

 

8. Non-Returnable Items

Some items may not be eligible for return, including:

  • Personalised or custom-made products

  • Hygiene-sensitive goods (if opened)

  • Clearance or final-sale items (if clearly marked)

 

9. Return Shipping Costs

Return shipping costs are typically the responsibility of the customer unless:

  • The item is faulty

  • The item is incorrect

  • The return is agreed otherwise in writing

International return shipping may be significantly higher than domestic returns due to supplier location.

 

10. Late or Missing Refunds

If you have not received your refund:

  • Check with your bank or payment provider

  • Allow additional processing time

  • Contact us if the issue persists after 10 business days

 

11. Exchanges

We only replace items if:

  • They are defective or damaged

  • The wrong item was sent

We do not offer standard exchanges for change-of-mind purchases due to international logistics constraints.

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12. Contact

Strap & Stow
Trading name of Archangel Consulting Group Ltd
Email: ArchangelConsultingGroupLtd@gmail.com

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